A Long-Term Care Ombudsman is a director-level professional with the main responsibility of working as an advocate for residents of nursing homes, assisted living, and other long-term care programs. Each state in the United States must have a Long-Term Care Ombudsman under the Older Americans Act (OAA).
What does an Ombudsman do?
As a confidential support advocate, an Ombudsman is trained to mediate conversations to help resolve disputes. Their expertise lies in navigating conflict and striving for continued improvement. Among their essential responsibilities are:
- Making patients and their families aware of their rights and the services available to them
- Promoting quality improvements and patient safety
- Providing information about long-term care providers to the public
- Helping residents obtain legal or administrative assistance
- Supporting the development of community support among local residents, families, and organizations
- Reporting data to the National Ombudsman Reporting System
To find your Long-Term Care Ombudsman in Indiana, visit this website: https://www.in.gov/ombudsman/long-term-care-ombudsman/contact-information/
Our team at Castleton Health Care Center can help you connect with a Long-Term Care Ombudsman and answer any questions that you have about the programs too. Please contact us at (317) 839-6577 for assistance.