A Long-Term Care Ombudsman is a director-level professional with the main responsibility of working as an advocate for residents of nursing homes, assisted living, and other long-term care programs. Each state in the United States must have a Long-Term Care Ombudsman under the Older Americans Act (OAA).

What does an Ombudsman do?

As a confidential support advocate, an Ombudsman is trained to mediate conversations to help resolve disputes. Their expertise lies in navigating conflict and striving for continued improvement. Among their essential responsibilities are:

  • Making patients and their families aware of their rights and the services available to them
  • Promoting quality improvements and patient safety
  • Providing information about long-term care providers to the public
  • Helping residents obtain legal or administrative assistance
  • Supporting the development of community support among local residents, families, and organizations
  • Reporting data to the National Ombudsman Reporting System

To find your Long-Term Care Ombudsman in Indiana, visit this website: https://www.in.gov/ombudsman/long-term-care-ombudsman/contact-information/

Our team at Castleton Health Care Center can help you connect with a Long-Term Care Ombudsman and answer any questions that you have about the programs too. Please contact us at (317) 839-6577 for assistance.


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